If a Flowie water sensor goes offline, it is usually caused by long cellular service disruptions or uncharged batteries.
- Cellular service disruptions
The red light means your Flowie does not have a good signal, which your sensor will need in order to report its data.
To improve the signal, try adjusting the antenna and wait a couple of minutes while it tries to connect from the new position. Repeat as necessary.
- Signal is generally best when the antenna is straight up
- If possible, keep metal objects that may cause interference away from the water meter / sensor
- If you're using the extension antenna mentioned below, place it vertically, as near the window as possible
If you are in an area with low or intermittent cellular reception, you will need an extension antenna to improve reception in your area. Click here for more information about the Alert Labs extension antenna, or click here to buy now.
- Uncharged batteries
Flowie comes with a power adapter and should remain plugged into a wall outlet at all times.
However, it does have an internal rechargeable battery that will keep it running for about a day without power from the wall outlet.
If the light on your sensor is out, or if you've received power event notifications from our system, it's likely that your Flowie just needs to be plugged back in or have wall power restored.
Most offline or communication issues with Floodie are due to proximity from an orange sensor, or as a symptom of an issue with Flowie.
- Proximity from an orange sensor
Our Floodie companion sensors need to be placed within six floors vertically or 400 ft (120 metres) horizontally of an orange sensor, such as Flowie, to be able to communicate data.
The red light means your Floodie does not have a good signal.
To improve the signal, try moving it to a position that is closer to your orange Flowie water sensor. If you need to get the light to come on again, just reset it by taking the batteries out and putting them back in again.
- Flowie water sensor issues
As a companion sensor, Floodie relies on the orange sensors' cellular signal to relay information. Consequently, if there's an issue with Flowie or another Alert Labs orange sensor, then the information from Floodie will not be able to be reported.
See above for Flowie communication troubleshooting.