If a Flowie water sensor goes offline, it is usually caused by long cellular service disruptions or uncharged batteries.
Cellular service disruptions
The red light means your Flowie does not have a good signal, which your sensor will need in order to report its data.
To improve the signal, try adjusting the antenna and wait a couple of minutes while it tries to connect from the new position. Repeat as necessary.
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- Signal is generally best when the antenna is straight up
- If possible, keep metal objects that may cause interference away from the water meter / sensor
- If you're using the extension antenna mentioned below, place it vertically, as near the window as possible
If you are in an area with low or intermittent cellular reception, you will need an extension antenna to improve reception in your area. Click here for more information about the Alert Labs extension antenna, or contact support using the chat icon in the corner of the page.
Uncharged batteries
Flowie comes with a power adapter and should remain plugged into a wall outlet at all times.
However, it does have an internal rechargeable battery that will keep it running for about a day without power from the wall outlet.
If the light on your sensor is out, or if you've received power event notifications from our system, it's likely that your Flowie just needs to be plugged back in or have wall power restored.