Alert Labs is working with Chargify to provide an automated subscription system for your monitoring plan(s). This subscription system will allow you to manage your monitoring plan and payment details through Chargify's secure Billing Portal.
As part of your subscription, you are able to view up to the minute information through the Alert Labs Dashboard or mobile app. To download the mobile app, visit app.alertlabs.com through your phone browser. Tap the "Menu" dots in the top right for Android or the "Share" button in the middle of the footer for an iPhone, then tap "Add to Home screen."
Frequently Asked Questions
How do I add or update my payment method?
- To add or update a credit card to your account, please visit the relevant, secure link below:
US & International Customers: https://www.billingportal.com/s/alertlabs-us/login/password
Canadian Customers: https://www.billingportal.com/s/alertlabs-ca/login/password
What card brands and card types do you accept?
- We accept all major debit and credit cards from customers in every country, including Visa, Mastercard, and America Express.
When will my card be charged?
- We will automatically collect payment based on the renewal date of your monitoring subscription. You will be notified of the upcoming charge 3 days prior.
Is my billing data secure?
- Yes, absolutely.
The Billing Portal communicates with Level-1 PCI compliant services over secure connections using SSL. Alert Labs does not have access to your credit card details. None of your cardholder data is stored by Alert Labs, Chargify, or within the Billing Portal. Click here for Chargify's security policy.
- We use Stripe as the payment gateway. With Stripe, all card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). Click here for more information about security at Stripe.
Can't find the answer you're looking for? Contact the Alert Labs Support Team at firstname.lastname@example.org or by using the orange chat button in the bottom right.